SERVICOM in Federal University, Ndufu-Alike, Ikwo (FUNAI) was established in July 2013 under the Office of the Vice-Chancellor. The idea behind the creation of the office is to ensure effective and timely service delivery in the University.
SERVICOM, an acronym for Service Compact With All Nigerians is an initiative of the Federal Government of Nigeria developed out of the consensus emerging from a Special Presidential Retreat on Service Delivery. SERVICOM was established in March, 2004 with a focus on improving the quality of life of citizens for better development. The establishment of SERVICOM Office in different Institutions, Ministries and Agencies is a commitment to provide the public service in Nigeria with respect, courtesy, honesty and professionalism.
VISION:To make Staff and Students passionate about good service delivery
MISSION: To improve quality of service in the University.
The SERVICOM team in FUNAI is dedicated to perform the following objectives:
Developing and Implementing SERVICOM Charter for FUNAI
Monitoring and ensuring service delivery by making commitments to improve standards of service to Staff and Student
Evaluate improvements in performance
Creating awareness among staff on service delivery
Participate actively in service delivery programme
Ensuring that services are accessible to everyone
Ensuring that staff are motivated for better service delivery
Developing effective complaint redress mechanism.
NOTE:You can also drop your complaints in any of our SERVICOM boxes available all over campus. Once they are received, it would be acknowledged within 48 hours via e-mail and thoroughly investigated
ACHIEVEMENT:
One-on-one sensitization of the university community on SERVICOM activities
Monitoring and ensuring service delivery in the University
Participated in the post UTME Screening test conducted on the 1st& 2nd August, 2013
Instilling discipline and orderliness of staff
Provision of counselling services
Membership of FUNAI Educational Innovations Exhibition Committee
Ensuring punctuality of staff