As SERVICOM Unit Builds Capacity of Frontline Officers

The Vice Chancellor, Federal University Ndufu-Alike Ikwo, Professor Chinedum Nwajiuba has charged staff of the University to imbibe the spirit of SERVICOM and shun indolence, ineptitude, truancy and other acts that are capable of derailing the attainment of the University’s vision of a world-class institution.

The Vice Chancellor laid this charge on Wednesday, 10th August, 2016 as the SERVICOM Unit of the University organized a training workshop for the frontline officers at the university’s shared laboratory, meant to rekindle their fire in the discharge of their operational activities.Servicom and VC

Declaring the workshop open, the Vice Chancellor, Prof. Nwajiuba represented by the Dean, Faculty of Education, Associate Professor Afam Icha-Ituma noted that SERVICOM was initiated by the Federal Government to address the problems of inefficiency in the Nigerian public service, and admonished the participants to imbibe its spirit in other to improve their capacities to deliver timely and cost effective service in the university.

He said that, ‘FUNAI as a 21st Century University keyed into this vision of the government by establishing and inaugurating the SERVICOM office, so that our goal of becoming a world-class institution of learning that provides solutions to problems confronting society is timely met. And the achievement of this lofty goal cannot be attained without the active contribution of staff through efficient delivery of service in their various job schedules.’

The Registrar of the university, Mr. G. O. Chukwu, who was represented by the Deputy Registrar, Mr. F. U Onwumere in his submission lauded the initiative and strength of the SERVICOM Unit in ‘policing’ the university. He admonished the officers not to be deterred by challenges of been perceived as enemies by other staff in the discharge of their official duties, and further charged them to step up in enforcing discipline among staff and maintaining good relationship with other University’s stakeholders.New Picture (1)

Earlier in her keynote address, the Focal Officer, FUNAI SERVICOM, Nneka Ifeobu noted that SERVICOM since its introduction in the university in 2013, has been promoting good service delivery, but still requires more encouragement and support in handling and managing complaints arising from clients.

Delivering her paper on ‘Effective Service Delivery and Complaints Mechanism’, the Focal Officer reminded the frontline officers that they are the first contact point of complaint at the service window, and urged them to ensure that the principles of commitment, efficiency and good service delivery are observed in the university and more importantly, show friendly attitude to staff, students and other clients while identifying their needs and complaints and to always give periodic progress report of their activities to the focal officer for onward transfer to the Vice chancellor.

Miss, Ifeobu stated that, ‘complaints will not suffer bureaucratic bottlenecks as it is the case in other Universities, rather everything will be done within our reach to ensure that sensitive complaints are not swept under the carpet but given a speedy and deserving attention.

This workshop was one of the many avenues that the Vice Chancellor is using to champion the entrenchment of new value system in the University, geared towards higher productivity among staff.

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